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FAQ:
Payment Methods:
- Major Credit Cards - American Express, VISA, MasterCard, Discover , Dinners Club and JCB
- ATM & Debit cards with a VISA or MasterCard logo.
- Money Orders or Cahsier's Checks
- We do not accept Cash, COD payments or Personal Checks
All orders are subject to credit approval. Please rest assured that your card will only be charged once your order has been shipped.
Returns & Exchanges:
- 30-day extended returns & exchanges on unused, undamaged merchandise only.
- Refunds apply to the purchase price of items only.
- Shipping charges are not refundable.
- Exchanges are shipped to customers FREE of charge.
We want you to be absolutely satisfied with your jewelry. If within 30-days of receipt of your order you are not completely satisfied with your purchase, please return it for a full refund of the purchase price. Returns can be sent to:
Aunt Hat Jewelry
1468 South 910 West
Lehi, Utah 84043
Our Guarantee
We stand behind the quality of our jewelry, standard of our service, and complete customer satisfaction. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your purchase, we will exchange it or refund your credit card payment. You are free to return or exchange your order within 30 days subject to the conditions of our return policy.
Secure Online Shopping
- All credit card transactions are processed over a Yahoo! Secure Server (verify "https://" in the URL displayed by your browser)
- All personal and credit card information submitted is encrypted utilizing SSL (Secure Socket Layer) Technology.
- All orders are manually verified by a customer service representative before charging. All collected personal information will be held in the strictest confidentiality and utilized only to expedite your order.
When will my order ship?
We make every effort to ship your order as soon as possible. Most items ship within 24 to 48 hours. All customers are sent an email with a delivery confirmation number when their package is shipped.
Jewelry Packaging:
Every piece of jewelry purchased from Aunt Hat Jewelry comes with a velour gift pouch at no additional charge. Jewelry boxes are also available free of charge upon request.
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